Consumer Duty

In August 2023 the Financial Conduct Authority (FCA) introduced new Consumer Duty legislation with a focus on ensuring fair value, providing products and services designed to meet client needs, delivering high levels of client service and improving consumer confidence and client understanding.

Over the last 4 decades we have worked tirelessly on these principles for our clients and both welcome and embrace an even greater spotlight being placed on our industry on achieving good financial outcomes for all.

Our mission is to enhance people’s lives by delivering peace of mind, enabling financial freedom and helping clients achieve their financial goals. We take great pride in leading the way in having these four key outcomes already well and truly embedded in how we look after our clients, both old and new,  and continue to work relentlessly on our client experience and outcomes.

To see the full FCA legislation please visit:

Introduction to Consumer Duty

Ben Clapham, Director of Financial Planning at Ellis Bates

Visit our YouTube channel for more videos

FCA Consumer Duty Matrix

Why have the FCA introduced more regulations?
What is meant by client-centric outcomes?
How are we helping improve client understanding?
How do we keep clients financially on track?
What is meant by offering the right product and service range?
Why do you want to Invest?
560 315 Jess Easby

Reaching Specific Life Goals Requires Planning If you don’t know where you want to go, you’ll find it tricky getting…

560 315 Jess Easby

Protecting, preserving or ultimately distributing wealth As part of your Inheritance Tax planning, you may want to consider putting assets…

Bank of Mum and Dad
560 315 Jess Easby

Innovative Products To Be Created For Would Be Homeowners The Building Societies Association (BSA) have recently published a raft of…

Reasons For Making a Will
560 315 Jess Easby

Continuing your support long into the future We spend our lives working to provide for ourselves and our loved ones.…