In August 2023 the Financial Conduct Authority (FCA) introduced new Consumer Duty legislation with a focus on ensuring fair value, providing products and services designed to meet client needs, delivering high levels of client service and improving consumer confidence and client understanding.

Over the last 4 decades we have worked tirelessly on these principles for our clients and both welcome and embrace an even greater spotlight being placed on our industry on achieving good financial outcomes for all.

Our mission is to enhance people’s lives by delivering peace of mind, enabling financial freedom and helping clients achieve their financial goals. We take great pride in leading the way in having these four key outcomes already well and truly embedded in how we look after our clients, both old and new,  and continue to work relentlessly on our client experience and outcomes.

To see the full FCA legislation please visit: https://www.fca.org.uk/firms/consumer-duty

Introduction to Consumer Duty

Ben Clapham, Director of Financial Planning at Ellis Bates

Visit our YouTube channel for more videos

FCA Consumer Duty Matrix

Why have the FCA introduced more regulations?
What is meant by client-centric outcomes?
How are we helping improve client understanding?
How do we keep clients financially on track?
What is meant by offering the right product and service range?
I wish I’d known that… Why it’s important to have financial advice
1024 575 Jess Easby

Many times our advisers hear ‘I wish I had known that’, and it reinforces the real difference having a financial…

How the upcoming General Election might influence your finances?
792 498 Jess Easby

Investment impact Markets often exhibit volatility around general elections, especially if results are unexpected. However, from a stock market perspective,…

Meet our Client Research Manager: Julia Fisher
1024 576 Jess Easby

Julia’s team of technical Paraplanners look at all the information provided by your adviser and conduct comprehensive research so we…