Consumer Duty

In August 2023 the Financial Conduct Authority (FCA) introduced new Consumer Duty legislation with a focus on ensuring fair value, providing products and services designed to meet client needs, delivering high levels of client service and improving consumer confidence and client understanding.

Over the last 4 decades we have worked tirelessly on these principles for our clients and both welcome and embrace an even greater spotlight being placed on our industry on achieving good financial outcomes for all.

Our mission is to enhance people’s lives by delivering peace of mind, enabling financial freedom and helping clients achieve their financial goals. We take great pride in leading the way in having these four key outcomes already well and truly embedded in how we look after our clients, both old and new,  and continue to work relentlessly on our client experience and outcomes.

To see the full FCA legislation please visit: https://www.fca.org.uk/firms/consumer-duty

Introduction to Consumer Duty

Ben Clapham, Director of Financial Planning at Ellis Bates

Visit our YouTube channel for more videos

FCA Consumer Duty Matrix

Why have the FCA introduced more regulations?
What is meant by client-centric outcomes?
How are we helping improve client understanding?
How do we keep clients financially on track?
What is meant by offering the right product and service range?
Navigating the Financial Aspects of Divorce
1024 670 Jess Easby

We understand the complexities of divorce and finances and are here to help you make informed decisions. If you’d like…

Millions may have to rethink their retirement plans
1024 683 Jess Easby

More than one in ten have mortgage debt in the final decade before they retire Two-thirds (67%) of Britons admit…

Meet the Financial Adviser: Dax Bayley
1024 575 Jess Easby

Dax prides himself on building long term relationships with his clients by providing truly bespoke, holistic financial planning. He takes…

Debt and Retirement Planning
800 471 Jess Easby

Navigating the world of finance can be daunting, with numerous options and decisions to make. That’s where we come in.…