Consumer Duty

In August 2023 the Financial Conduct Authority (FCA) introduced new Consumer Duty legislation with a focus on ensuring fair value, providing products and services designed to meet client needs, delivering high levels of client service and improving consumer confidence and client understanding.

Over the last 4 decades we have worked tirelessly on these principles for our clients and both welcome and embrace an even greater spotlight being placed on our industry on achieving good financial outcomes for all.

Our mission is to enhance people’s lives by delivering peace of mind, enabling financial freedom and helping clients achieve their financial goals. We take great pride in leading the way in having these four key outcomes already well and truly embedded in how we look after our clients, both old and new,  and continue to work relentlessly on our client experience and outcomes.

To see the full FCA legislation please visit: https://www.fca.org.uk/firms/consumer-duty

Introduction to Consumer Duty

Ben Clapham, Director of Financial Planning at Ellis Bates

Visit our YouTube channel for more videos

FCA Consumer Duty Matrix

Why have the FCA introduced more regulations?
What is meant by client-centric outcomes?
How are we helping improve client understanding?
How do we keep clients financially on track?
What is meant by offering the right product and service range?
How can I invest in green pensions?
1024 573 Jess Easby

Sustainable investing is growing ever more popular due to the impact of climate change. Financial Advisor, Gary Davies, outlines the…

Investing in combatting global warming and the energy gap
1024 647 Jess Easby

Investing in combatting global warming and the energy gap With notable progress in renewable energy, coupled with the growing demand…

Money and Divorce
1024 731 Jess Easby

Untangling your finances and navigating the financial aspects of divorce Divorce is a complex process that often comes with various…

Meet the Financial Adviser: Dawn Elkington
1024 577 Jess Easby

Dawn is experienced in advising elderly clients and their families, particularly on long-term care and equity release. She believes in…