In August 2023 the Financial Conduct Authority (FCA) introduced new Consumer Duty legislation with a focus on ensuring fair value, providing products and services designed to meet client needs, delivering high levels of client service and improving consumer confidence and client understanding.

Over the last 4 decades we have worked tirelessly on these principles for our clients and both welcome and embrace an even greater spotlight being placed on our industry on achieving good financial outcomes for all.

Our mission is to enhance people’s lives by delivering peace of mind, enabling financial freedom and helping clients achieve their financial goals. We take great pride in leading the way in having these four key outcomes already well and truly embedded in how we look after our clients, both old and new,  and continue to work relentlessly on our client experience and outcomes.

To see the full FCA legislation please visit: https://www.fca.org.uk/firms/consumer-duty

Introduction to Consumer Duty

Ben Clapham, Director of Financial Planning at Ellis Bates

Visit our YouTube channel for more videos

FCA Consumer Duty Matrix

Why have the FCA introduced more regulations?
What is meant by client-centric outcomes?
How are we helping improve client understanding?
How do we keep clients financially on track?
What is meant by offering the right product and service range?
Retirement Options
560 315 Jess Easby

What can you do with your pension pot? When the time comes to access your pension, you’ll need to choose which…

Six Principles of Investing
560 315 Jess Easby

Putting aside money for your future and getting it to work for you! Whatever stage of life you’ve reached and…

Generation Xers Chronically Under-Saving
560 315 Jess Easby

57% face financial difficulty in retirement years. According to The International Longevity Centre UK (ILCUK) report, a substantial proportion of…

Retirement Clinic
560 315 Jess Easby

Answers to the myths about your pension questions. If you are approaching retirement age, it’s important to know your pension…