In August 2023 the Financial Conduct Authority (FCA) introduced new Consumer Duty legislation with a focus on ensuring fair value, providing products and services designed to meet client needs, delivering high levels of client service and improving consumer confidence and client understanding.

Over the last 4 decades we have worked tirelessly on these principles for our clients and both welcome and embrace an even greater spotlight being placed on our industry on achieving good financial outcomes for all.

Our mission is to enhance people’s lives by delivering peace of mind, enabling financial freedom and helping clients achieve their financial goals. We take great pride in leading the way in having these four key outcomes already well and truly embedded in how we look after our clients, both old and new,  and continue to work relentlessly on our client experience and outcomes.

To see the full FCA legislation please visit: https://www.fca.org.uk/firms/consumer-duty

Introduction to Consumer Duty

Ben Clapham, Director of Financial Planning at Ellis Bates

Visit our YouTube channel for more videos

FCA Consumer Duty Matrix

Why have the FCA introduced more regulations?
What is meant by client-centric outcomes?
How are we helping improve client understanding?
How do we keep clients financially on track?
What is meant by offering the right product and service range?
Tax Planning in Retirement
150 150 Jess Easby

Managing Director and Chartered Financial Planner, Michael Cope, discusses tax planning in retirement. Find Your Local Adviser

Key Tax and Pension Changes from the Autumn Statement
560 315 Jess Easby

Last week Jeremy Hunt unveiled his Autumn Statement aimed at tackling inflation and stabilising UK finances. The Chancellor detailed issues…

What is a Green Pension?
560 315 Jess Easby

Choosing to go green on our pension investments could have a far greater impact on the environment than we may…

Environmental Impact of SRI Portfolios
150 150 Jess Easby

This video looks at the Sustainable Development Goals that fall within the environmental category. This is concerned with the conservation…