In August 2023 the Financial Conduct Authority (FCA) introduced new Consumer Duty legislation with a focus on ensuring fair value, providing products and services designed to meet client needs, delivering high levels of client service and improving consumer confidence and client understanding.

Over the last 4 decades we have worked tirelessly on these principles for our clients and both welcome and embrace an even greater spotlight being placed on our industry on achieving good financial outcomes for all.

Our mission is to enhance people’s lives by delivering peace of mind, enabling financial freedom and helping clients achieve their financial goals. We take great pride in leading the way in having these four key outcomes already well and truly embedded in how we look after our clients, both old and new,  and continue to work relentlessly on our client experience and outcomes.

To see the full FCA legislation please visit: https://www.fca.org.uk/firms/consumer-duty

Introduction to Consumer Duty

Ben Clapham, Director of Financial Planning at Ellis Bates

Visit our YouTube channel for more videos

FCA Consumer Duty Matrix

Why have the FCA introduced more regulations?
What is meant by client-centric outcomes?
How are we helping improve client understanding?
How do we keep clients financially on track?
What is meant by offering the right product and service range?
Investing in ESG benefits
150 150 Jess Easby

In this video we take into consideration the social and governance impact of ESG investing. We explore people and relationships,…

Environmental, Social & Governance
560 315 Jess Easby

Over the past few decades, there has been a growing interest and awareness in investing in companies that take into…

Approaching retirement
560 315 Jess Easby

7 questions to ask as your retirement approaches How can I locate all of my pensions? What is the value…

Financial planning for retirement
150 150 Jess Easby

Director of Financial Planning, Ben Clapham, discusses how he helped to enhance someone’s life by helping them with their retirement…