In August 2023 the Financial Conduct Authority (FCA) introduced new Consumer Duty legislation with a focus on ensuring fair value, providing products and services designed to meet client needs, delivering high levels of client service and improving consumer confidence and client understanding.

Over the last 4 decades we have worked tirelessly on these principles for our clients and both welcome and embrace an even greater spotlight being placed on our industry on achieving good financial outcomes for all.

Our mission is to enhance people’s lives by delivering peace of mind, enabling financial freedom and helping clients achieve their financial goals. We take great pride in leading the way in having these four key outcomes already well and truly embedded in how we look after our clients, both old and new,  and continue to work relentlessly on our client experience and outcomes.

To see the full FCA legislation please visit: https://www.fca.org.uk/firms/consumer-duty

Introduction to Consumer Duty

Ben Clapham, Director of Financial Planning at Ellis Bates

Visit our YouTube channel for more videos

FCA Consumer Duty Matrix

Why have the FCA introduced more regulations?
What is meant by client-centric outcomes?
How are we helping improve client understanding?
How do we keep clients financially on track?
What is meant by offering the right product and service range?
Financial Scam Spoofing Credit Suisse
560 315 Jess Easby

Acting in your best interests A client of Ellis Bates rang their Adviser after looking online for an interest rate…

Making the move
560 315 Jess Easby

One of our existing clients lived in Leicestershire and had always wanted to move back up to the North of…

Enabling an earlier retirement
560 315 Jess Easby

A married lady of 52, with an 11 year old son contacted Ellis Bates to explore a way in which…

The Bottom Line: Why Shrewd Customers Use An Adviser
560 315 Jess Easby

By Grant Ellis, Director Ellis Bates Group Let’s face it – Financial Advisers have a bit of an image problem.…