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Client Research Administrator (Apprentice)

Location: Harrogate

Job Description

Overall objective:
Supporting the team of Client Research Analysts (paraplanners), you will be involved in a variety of administration tasks within the team.

Duties and responsibilities:
Co-ordination and packaging of Suitability Reports and associated new business documents.  You will package the suitability reports and prepare associated accompanying documentation as required.  This will include the pre-completion of documentation ready for clients to check and sign, you create the adviser charge agreements/invoices to accompany the reports.

Initial case checks and keeping the business log up to date.  You will complete an initial case check on each case submitted into paraplanning; this will involve ensuring all relevant documentation has been received from the adviser / administration and that the back office logs are kept up to date with all relevant dates and applicable information.

Research into ceding schemes/Protection quotes.  You will obtain information regarding clients ceding schemes by liaising with product providers and gather quotes, illustrations and product details, whilst also providing annuity / protection comparisons for analysis.

Pipeline check.  You will ensure that all fees have been inputted correctly by the paraplanners on all back office systems to ensure that the all reports utilised by management are accurate.

Support Adviser if they choose to write their own reports with providing the necessary documentation. Working in collaboration with the Financial Advisers when they choose to write their own suitability reports.

Support for Development advisers writing own reports. Supporting the development advisers in the suitability report writing process; completing all initial case checks, chasing their weekly figures and completing the packaging of the suitability report.

Managing the outsource cases. You will work in collaboration with outsource paraplanners and you will deal effectively with their queries and provide them with all relevant information through effective communication.

Compliance and Security

  • Ensure all relevant business procedures comply with FCA regulation
  • In conjunction with guidance from HR ensure compliance with other applicable legislation – e.g. employment, Health & Safety etc
  • Promote and embed a TCF culture in all respective business areas
  • Conduct personal learning, training and assessment exercises in accordance with your individual T&C plans, demonstrating competence in relevant FCA compliance areas
  • Report any potential breaches, including weaknesses in current systems to our Compliance Officer/Managing Director.
  • Ensure personal data (client and employee) is securely held and properly utilised in accordance with the principles of Data Protection Act.
  • Handle any complaints in accordance with company procedures and regulatory requirements and ensure compliance with the General Data Protection Act, Employee Handbook and any other guidance which forms part of the day to day role.
  • Report to your Manager any wrongdoing by the company or our employees which fall short of the Whistle blowing business principles.

Other: Undertake all other duties as reasonably required and directed.

Person Specification

Education, Qualifications & Training
GCSE grade C or above in Maths and English (or equivalent) is essential.

Desired skills

  • Proficient in using Microsoft Word, Excel and Outlook
  • Effective communication both verbal and written
  • Good time keeping and attendance and good attention to detail

Personal Skills

  • Team Working – Works well in a multi-disciplined team.
  • Self motivated – Ability to work under own initiative.
  • Reliability – Personally responsible, completes work in a timely consistent manner, works hours necessary.
  • Communication – Ability to communicate effectively both verbally and in writing, and to deal with individuals at all levels.
  • Planning and organisation – Able to manage multiple projects, able to determine urgency in a practical way.
  • Time management – Manages own time, priorities and resources to achieve goals.

Apprenticeship National Minimum Wage: The national minimum wage for apprentices is £3.70 per hour. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those age 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National minimum wage appropriate to their age applies.

This Job Description may be reviewed and subsequently amended to better reflect any changes required in the role